You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I verify my airpods

My AirPods say that their connected but wont play sound and keep disconnecting


iPhone XR, iOS 16

Posted on Oct 2, 2022 7:33 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2022 7:45 PM

jamarion213 Said:

"How do I verify my airpods: My AirPods say that their connected but wont play sound and keep disconnecting"

-------


Verifying these are Genuine:


A. Start here: If you get a 'Cannot Verify AirPods' Alert - Apple Support



B. Use the Serial Number:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: If it is shown as covered, then they are genuine


1 reply
Question marked as Top-ranking reply

Oct 2, 2022 7:45 PM in response to jamarion213

jamarion213 Said:

"How do I verify my airpods: My AirPods say that their connected but wont play sound and keep disconnecting"

-------


Verifying these are Genuine:


A. Start here: If you get a 'Cannot Verify AirPods' Alert - Apple Support



B. Use the Serial Number:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: If it is shown as covered, then they are genuine


How do I verify my airpods

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.