My Dropbox files on my wife’s iphone13 have greyed out
My wife’s Dropbox music files have greyed out
iPhone 7, iOS 15
User profile for user:
srbwanderer
User level:
Community Specialist
Hello Belgravecres,
Most likely that means that there is some sort of issue with the Dropbox app.
The first thing we would suggest would be to power cycle the iPhone by press and hold the side button until the power-off slider appears. Drag the slider, then wait 30 seconds for your device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here: Restart your iPhone - Apple Support
We would suggest you reach out to Dropbox since they would be the experts on what is going on with their app. You can use these steps found at How to contact an app developer to contact them:
1. Open the App Store on your iPhone, iPad, or iPod touch.
2. Search for the app, then tap it. If you can't find it, tap the account button or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
Have a good day.