I have tried entering my Apple ID and a new password and hitting reset but it doesn’t work I’m not sure what I’m doing wrong
I need help resetting my Apple ID or password
MacBook Air 13″, macOS 10.15
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If you know your Apple ID password.
ASC YouTube for How to reset your Apple ID password
What to do after you change your Apple ID or password - Apple Support - I suggest doing this before you change your Apple ID or password.
If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
If you have 2 Factor Authentication enabled, if you can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery. *
If you have changed your password, have you followed the steps in this article on all devices/computers?
What to do after you change your Apple ID or password - Apple Support. *
If you need to reset your user password, see if anything here helps.
User Password Reset – Apple ID. -
Reset user password - M1 chip computer
If you can't reset your Mac login password *