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Is there a way to complete the update? In the past it has stalled on verification and required a reboot after deleting the update file from storage, to operate. Today it got through verification but stalled in “install”. Any suggestions?
iPad Pro, iPadOS 15
With iPadOS15 installed, your iPad should be capable of performing an OTA update from iPad settings - this holding true even if your iPad was still running the previous major version - iPadOS14.
If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:
Update your iPhone, iPad or iPod touch – Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
If your iPhone, iPad or iPod touch won’t update - Apple Support
iOS update and restore errors – Apple Support
In some circumstances, you may need to use a computer to perform the update. To do so you will need access to either a Windows PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support
You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.
There are known issues with update of some iPad models (e.g., iPad Pro 10.5) to iPadOS 15.x. Do you have a WiFi Only, or WiFi+Cellular model of iPad?
For affected WiFi+Cellular models of iPad, many are reporting that simply removing the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether active or not) also permits the update process to complete.
You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.
Remove or switch the SIM card in your iPhone - Apple Support
If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. This has also been observed to resolve issues with installing/verifying the update on WiFi+Cellular models.
Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.
With iPadOS15 installed, your iPad should be capable of performing an OTA update from iPad settings - this holding true even if your iPad was still running the previous major version - iPadOS14.
If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:
Update your iPhone, iPad or iPod touch – Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
If your iPhone, iPad or iPod touch won’t update - Apple Support
iOS update and restore errors – Apple Support
In some circumstances, you may need to use a computer to perform the update. To do so you will need access to either a Windows PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support
You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.
There are known issues with update of some iPad models (e.g., iPad Pro 10.5) to iPadOS 15.x. Do you have a WiFi Only, or WiFi+Cellular model of iPad?
For affected WiFi+Cellular models of iPad, many are reporting that simply removing the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether active or not) also permits the update process to complete.
You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.
Remove or switch the SIM card in your iPhone - Apple Support
If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. This has also been observed to resolve issues with installing/verifying the update on WiFi+Cellular models.
Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.
Your iPad is too far behind in iOS/iPadOS upgrades/updates.
If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina, or later macOS, installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application upgrade/update that iPad model, using the iTunes Software Update feature, to its current, maximum OS of iOS 12.5.6/iPadOS 15.6.1.
Make sure your iPad is, at least, charged to 50% or greater to attempt this.
Also, make sure your iPad has, at least, between 6-8 GBs of free internal data storage space for downloading and installing a major iOS/iPadOS upgrade.
Make sure your desktop/laptop computer has plenty of internal drive storage space, also.
Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.
Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.
How to back up your iPhone, iPad, and iPod touch - Apple Support
If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out
OR
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.
OR, alternatively, use the “Get Support” link, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.
Apple Store employees will be glad to help/assist you.
Best of Luck to You!
Of visiting the Genius Bar at an Apple Store or Apple Authorised Service Provider, making a prior appointment is recommended - as this will reduce your waiting time.
The information is very helpful. My MacBook needs to be updated as well as my phone so I will be going to the Apple shop where I expect to be able to book time with a technician.
Updating iOS, I have an iPad Pro (10.5- inch), not this one, which will not update the OS and is stuck at 15.0. It has downloaded the new version, 15.7 and verified it, but cannot instal it. Previously it has stalled on verification.
