Disappearing emails on iPhone and iPad

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Level 1

9 points

Disappearing emails on iPhone and iPad

On my gmail account as well as several other accounts maintained by my webhost, mesaages randomly disappear. It seems not to matter what email address sent the messages. They are visible one minute and then just gone, sometimes on both the iPad and iPhone, sometimes on only one or the other. If I search for the messages by entering a search term such as "gmail," the message is sometimes listed in the search results, yet if I try to select the message, nothing is displayed. The same messages continue to be displayed with no problems by Mail on my iMac.

iPad mini 5 Wi-Fi, Cellular

Posted on Oct 4, 2022 10:29 AM

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Answer 1

Best reply

barberlives123

Community Specialist

Oct 6, 2022 7:26 AM in response to Francis Lupo

Hey Francis Lupo,

Are both your iPhone and iPad up to date? This could help with Mail issues if not. You can read how to update here:

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. Choose the software update that you want to install. You can choose to stay on iOS or iPadOS 15 and still get important security updates. Or you can choose the option to upgrade to iOS or iPadOS 16.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.

Update your iPhone or iPad

If that doesn’t help, remove the affected accounts from your iPhone and iPad, restart, then add them back. This could also have an impact on the issue. You can read how here: