Camera NOT rotating on Mobile Deposit Bank App

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Level 1

4 points

Camera NOT rotating on Mobile Deposit Bank App

Once I updated to IOS 16, my camera does not rotate in my mobile banking apps so that I can deposit my checks. How can I fix this?

iPhone 13 Pro Max

Posted on Oct 4, 2022 1:56 PM

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Answer 1

Oct 4, 2022 6:33 PM in response to Cheddar_123

As I said, mine has never rotated. You may want to contact the app developer (i.e., your bank customer support) as that would be a feature in the app that they control (or that they might need to adapt for iOS 16).

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Answer 2

Oct 4, 2022 2:00 PM in response to Cheddar_123

Not sure I understand. The camera has never rotated in my mobile banking apps for check deposit -- I have to rotate the entire phone (or the check).

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Answer 3

Cheddar_123 Author

Level 1

4 points

Oct 4, 2022 6:28 PM in response to FoxFifth

When I open up my banking app and go through the process of depositing a check. I have to put my phone in landscape position. The camera use to turn on the app and no longer does.

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Answer 4

Cheddar_123 Author

Level 1

4 points

Oct 4, 2022 6:42 PM in response to FoxFifth

Thanks, It does it in all 3 of my banking apps.

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Camera NOT rotating on Mobile Deposit Bank App

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