i had bought my son a iPhone x for his birthday and he set it up. He was using the face id to open the phone but when the phone died and he turned it on he said he forgot the password but before he said anything to me he had entered it in way to many times an now the iPhone is unavailable so im trying to use itunes on a windows laptop to restore the phone but during the update process i keep getting an error (error code= 3253) please help!
Hey there Qwerty645,
Thanks for reaching out to the Apple Support Communities. To get started, if you're seeing an error when attempting to restore your son's iPhone using iTunes, give the steps listed in the following resource a try that can help with this specific issue: If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
1. Update your Mac or PC
Update your Mac. Or if you have a PC, get updates from Microsoft. If you're using iTunes, make sure that you have the latest version of iTunes.
2. Plug your device directly into your computer
Plug your iPhone, iPad, or iPod directly into your computer's USB port (not into an attached keyboard or USB hub). Make sure that the cable is in good condition.
Make sure that your device is unlocked. If prompted, trust your device.
If you still see an error alert, try a different Apple USB cable or switch to a different USB port on your computer.
3. Restart your computer and your device
Turn off your computer, then turn it on again. Next, restart your device.
Learn how to restart your iPhone, restart your iPad, or restart your iPod touch.
4. Check your computer’s security software
You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes.
5. Use a different computer
Update or restore your device on another computer that uses a different network.
If those steps aren't helpful, be sure to check this page as well, as it likely will help resolve this if the previous steps did not. be sure to check each section completely.
Resolve issues between iCloud for Windows or iTunes and third-party security software
Keep us updated on the results after going through the steps above, and we'll continue from there.
Have a great day!
Hey there Qwerty645,
Thanks for reaching out to the Apple Support Communities. To get started, if you're seeing an error when attempting to restore your son's iPhone using iTunes, give the steps listed in the following resource a try that can help with this specific issue: If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
1. Update your Mac or PC
Update your Mac. Or if you have a PC, get updates from Microsoft. If you're using iTunes, make sure that you have the latest version of iTunes.
2. Plug your device directly into your computer
Plug your iPhone, iPad, or iPod directly into your computer's USB port (not into an attached keyboard or USB hub). Make sure that the cable is in good condition.
Make sure that your device is unlocked. If prompted, trust your device.
If you still see an error alert, try a different Apple USB cable or switch to a different USB port on your computer.
3. Restart your computer and your device
Turn off your computer, then turn it on again. Next, restart your device.
Learn how to restart your iPhone, restart your iPad, or restart your iPod touch.
4. Check your computer’s security software
You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes.
5. Use a different computer
Update or restore your device on another computer that uses a different network.
If those steps aren't helpful, be sure to check this page as well, as it likely will help resolve this if the previous steps did not. be sure to check each section completely.
Resolve issues between iCloud for Windows or iTunes and third-party security software
Keep us updated on the results after going through the steps above, and we'll continue from there.
Have a great day!
Error code 3253
