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CarPlay set up not working on iPhone 14

Hopefully someone can resolve this - very disappointed that after spending the money for a new phone, the CarPlay app does not work.


Under "Settings" - "General" - "CarPlay" - the "available cars" wheel just spins and never stops. With my older iPhone X, it connected fine to my vehicle - any suggestions??

Posted on Oct 5, 2022 5:52 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2022 2:37 PM

Hi dougengel1,


To help troubleshoot the unexpected CarPlay behavior, let's have you follow the steps in the article below:


If you need help with CarPlay - Apple Support


"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."


If further assistance is needed, please confirm if you're using a wired or wireless connection with CarPlay


Kind regards.

4 replies
Question marked as Top-ranking reply

Oct 6, 2022 2:37 PM in response to dougengel1

Hi dougengel1,


To help troubleshoot the unexpected CarPlay behavior, let's have you follow the steps in the article below:


If you need help with CarPlay - Apple Support


"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."


If further assistance is needed, please confirm if you're using a wired or wireless connection with CarPlay


Kind regards.

Oct 10, 2022 8:19 AM in response to dougengel1

Hey there dougengel1, 


The connection method may be the problem. If your car is not being found, that means there is a problem with the way you are connecting your iPhone to your car. If you're using a cable, test with a different cable. If you're using wireless, check the remaining information we shared with you.


If you need help with these steps, you'll want to reach out to Apple Support for assistance.  


Have a good one!

CarPlay set up not working on iPhone 14

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