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jolie263 Author

Level 1

4 points

I need help restoring my iPhone XR

I locked myself out of my iPhone XR and need to restore it but it won't let me. it says error (-1)

Posted on Oct 5, 2022 11:05 AM

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Best reply

Level 7

25,951 points

Posted on Oct 5, 2022 11:08 AM

Hey there,

If you see one of the errors below, you might have a hardware issue:

1, 3, 11, 12, 13, 16
20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

If iTunes is already open, quit and reopen it.
Check your third-party security software.
Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
Check for outdated or modified software.

If you still see the error, contact Apple Support.

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Similar questions

1 reply

Best reply

Level 7

25,951 points

Oct 5, 2022 11:08 AM in response to jolie263

Hey there,

If you see one of the errors below, you might have a hardware issue:

1, 3, 11, 12, 13, 16
20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

If iTunes is already open, quit and reopen it.
Check your third-party security software.
Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
Check for outdated or modified software.

If you still see the error, contact Apple Support.

Reply

I need help restoring my iPhone XR

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