When requesting a refund it tells me I have no subscription eligible for refund. The one I am wanting refund for was charged to my new card just last month. I have receipts. Why is it not showing up when I try to request refund.
iPhone 11
When requesting a refund it tells me I have no subscription eligible for refund. The one I am wanting refund for was charged to my new card just last month. I have receipts.
1.
If the invoice is from Apple, the click Report a problem on the invoice.
See also -> If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
2.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
See also -> Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Click here for more support and assistance.
When requesting a refund it tells me I have no subscription eligible for refund. The one I am wanting refund for was charged to my new card just last month. I have receipts.
1.
If the invoice is from Apple, the click Report a problem on the invoice.
See also -> If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
2.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
See also -> Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Click here for more support and assistance.
Can’t find subscription when I try to request refund
