You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can not connect to Personal Hotspot

Hiya,


I'm trying to connect my MacBook to my iPhones personal hotspot but it's not working. Every time I select it from the Wifi menu it opens a blank Safari window that gives me to only option to click cancel. See screenshot.


I tried removing the HotSpot from the dropdown of my Wifi on my Mac. I reset my Network connection on my iPhone, I even changed the personal hotspot password but it never lets me input a personal hot spot password so I can't update it on my Mac.


Any help would be appreciated!

MacBook Pro 13″, macOS 10.14

Posted on Oct 5, 2022 2:17 PM

Reply
1 reply

Oct 7, 2022 7:12 AM in response to gracejones89

Hi there, gracejones89.


Do you have other devices that can connect successfully with your Personal Hotspot from your iPhone? This can help us isolate where the issue might be coming from.


Also, please complete each relevant step below (that hasn't been completed yet) and see if that may help resolve this Personal Hotspot issue you're encountering:


"Use these steps first

Try connecting again after each step.

  1. Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can't find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.
  2. Restart the iPhone or iPad that provides Personal Hotspot and the other device that needs to connect to Personal Hotspot. 
  3. Make sure that you have the latest version of iOS or iPadOS.
  4. On the iPhone or iPad that provides Personal Hotspot, go to Settings > General > Transfer or Reset [Device] > Reset, then tap Reset Network Settings.


If you can't connect to Personal Hotspot with Wi-Fi

On the device that provides Personal Hotspot, go to Settings > Personal Hotspot, then follow these steps:

  1. Make sure that Allow Others to Join is on. 
  2. Remember the device's Wi-Fi network name and password that appear on this screen. If you want to change the Wi-Fi network name, learn how to change your device name.
  3. If you're using an iPhone 12 model or later, turn on Maximize Compatibility.* Then try connecting your devices again to your Personal Hotspot.
  4. Stay on this screen until you connect your other device to the Wi-Fi network. 

On the device that needs to connect to Personal Hotspot, follow these steps:

  1. Turn Wi-Fi off and back on.
  2. Make sure that you connect to the correct Wi-Fi network. The network name is the same as the iOS device that provides Personal Hotspot and the Personal Hotspot icon  might appear next to it.
  3. If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: On the device that provides Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.

* When you turn on Maximize Compatibility, internet performance and Wi-Fi security might be reduced for devices connected to the hotspot."


Those steps can be found here: If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


If none of those steps help, please create temporarily new user on your MacBook Pro and let us know if the same issue happens there. If needed, this article shows how to set that up: Set up users, guests, and groups on Mac - Apple Support A new user doesn't have custom or changed settings, and can help determine possible next steps by isolating this further as well.


Take care!

Can not connect to Personal Hotspot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.