Cannot sign in to MSNBC

Hello. I can sign in and watch live tv with my iPhone but with Apple TV I click on the “sign in” button and nothing happens. Anyone have an idea what’s happening and how I can sign in to my tv provider to watch live tv on the Apple TV?


I’m using the lates tvos, deleted and reinstalled the app and rebooted the Apple TV.


Thank you!

Posted on Oct 5, 2022 7:39 PM

Reply
4 replies

Oct 7, 2022 9:58 AM in response to mickeddie

Hello mickeddie,


If we understand correctly, you are having an issue signing in to a particular app.


Removing and reinstalling the app is a good troubleshooting step.


If you continue to have an issue, we would suggest that you reach out to the app developer for further assistance as they will be in the best position to assist further.


Here are some tips on how to reach an app developer:


1. Open the App Store on your iPhone, iPad, or iPod touch.
2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.


That information is available at: How to contact an app developer - Apple Support


Have a good day.


Oct 7, 2022 6:21 PM in response to mickeddie

I am having the exact same issue. I reached out to MSNBC support and I got this response:

CNBC Team (NBC News Group)

Oct 7, 2022, 9:30 AM EDT

Hi Xxxx,

 

Thank you for contacting MSNBC Customer Care.

 

We appreciate you taking the time to report this issue to our team. Our team is aware of this issue and is actively working on resolving any problems as soon as possible. We will contact you when the issue is either corrected or a solution is found.

 

In the meantime, you can watch MSNBC Live using a desktop or mobile browser here: https://www.msnbc.com/live

 

Thank you for your patience and please don't hesitate to reach out again with any additional questions or comments.

 

Sincerely,

Patsy

MSNBC Customer Care

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Cannot sign in to MSNBC

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