not available in this country or region

Well I basically told them what was happening but it’s hard to argue when I have the screenshots and videos to prove it. Also, I’m pretty sure most people are getting pushed off at level 1 support because songs being outside the region is a valid error and if you delete the song and add it back it does fix the problem, but not the root cause of it.

My assumption is it doesn’t grey it out until after it skips the song with the region error which is why it keeps looking worse for some people.

But I made the same comment to the Tech Lead. I can add the songs back in that is easy they are saved on a hard drive. But it wipes them out of the playlists. That’s what everyone will be ****** about. She agreed with me especially since there is no backup for the playlists. So if you modify it, thats the end of it.

Apple Music doesn’t co-exist with personal/ripped collections very well. Use instead, a 3rd party app like File Explorer, the basic version of which is free. The pro version works across all devices on your local network and also popular cloud services. Both versions are ad-free and come with built-players, can recommend.

I don’t have any problems with it from the one’s I’ve fixed so far. The problem is that what should have been considered personal/ripped was never tagged as that originally back in 2015 when Apple Music started. So when the Apple Music version became unavailable it never defaulted back to me owning the song.

I don’t have a way to test his but I’d assume if it says matched, if the song went away it would convert to uploaded. Now if it doesn’t do that, we’re back in the same ridiculous place we are now.

It’s not ridiculous - Apple Music isn’t geared towards personal collections and non-subscription music, it’s primarily designed for paid subscribers wanting access to their library. Use a 3rd party app, be happy.

I fixed it. I was trying everything and all fixes but ultimately the problem was all my music (and files) live in a OneDrive folder and the files were not available locally (a setting to conserve diskspace). So syncing the music through Finder wasn't downloading the files and sending but rather trying to contact Apple's servers. Once I downloaded all my music locally and re-synced my library all files were sent across and appeared in the music 'downloads' and now everything works fine.

Thats good news - unfortunately for me zero of my files are offline, they’re all Apple Music files. I deleted my library on the phone and re-sync’d and got more back, but now I still have about 10% unavailable.

it seems to improve with each iOS release.

Shaun

Anyone have the Support case number? I would like to refer to it when open mine.

Latest IOS 16.2, Itunes on Windows 12.12.7.1. 31K songs, about 50 playlists, very few songs bought from Apple Music. Any bought song I converted to MP3 and deleted the AAC file. Possible I bought some songs while on a VPN to Canada (live New England USA).

Was not having issues, UNTIL I did an Apple Music trial subscription (and was using Shazam to sync to Itunes playlist).

Now I have same issue. Removed my Apple Music subscription renewal, ends 1/18/22, so still active I guess till then.

Attempts:Disabled Library Sync to iCloud, deleted Music app iphone, re synced 31K songs manually from Windows laptop. ALL songs are MP3 and local files to windows laptop and Itunes app. Same issue.

Unacceptable.

Thanks dude.

Got interesting this morning after a iphone delete of music app, and re-sync of 31K odd songs over night. Prior had kept the iphone music app and wiped out the sings on iphone and re-sync.

After music app delete, sync back phone, I lost most of my playlists like say 45/50 not including the defaults. Some playlists "lived". No rhyme or reason, one was very much older playlist. One was a newer playlist. Was thinking it was tied to my apple subscript date and playlist creation but that guess seems incorrect.

In one of the 2 playlists I was focused on the region error issue prior, one of these playlists 'lived' and only one song had error; prior many songs had the region message in this plist, quick delete the single song with error and re-add solved the issue.

So, I seemed to improve the situation in a single playlist from prior. At cost of wiping out almost all playlists. Hard say if issue of region error still exists inside a 31K song library since lost playlists where I was doing the testing and seeing error conditions.

Anyways, next step is to back up the Itunes folder have now, and restore from backup older Itunes folder to get access to playlists I want to keep (export them, swap out Itunes folder back). I will also screenshot my playlist songs. PAINFUL.

I have disabled all cloud syncing. The only sync is from my local windows machine to tethered iPhone. I will manually add Shazam'ed songs as want via Apple purchases, converting them from AAC to MP3 in future. Spotifiy it is over Apple Music, and Shazam then manually adding these songs.

Net net, Apple introduced a serious error for those of us (older?) folks with extensive MP3 song libraries in Itunes...when start using Apple Music my issue started. Coincidence? Hard say. I presume it is the case. But my upgrade to 16.x could have been the problem as around same time I upgraded and enabled Apple Music trial.

I will never use Apple Music ever again. I will never cloud sync my Itunes library. I do machine backups both files and volumes anyhow. May add DirSync Profolder backup to my backup story also.

As someone mentioned, Apple cares little about your private non Apple Music library in MP3 format....this has made me think the unthinkable, is Android my next phone choice? I could have gone Android in less time than this mess. And I am still not back to where was....

I am going to contact Apple support and ref the above case #, just to add my voice.

Shall report back on my restore Itunes folder approach for playlists....

That was my last resort if I couldn't find a solution online. Dreading the long download time to fully restore all of my apps, photos, etc.

Will see how it goes, thanks for the info!

Doesn’t matter, avoid by using a 3p player for the reasons already mentioned. There’s no other solution, sorry!

Lol yes it does. But it’s irrelevant, because interestingly enough I did figure out a fix so there is one that isn’t just go rebuild everything on a different program.

Have you been able to get this fixed? I had this exact same issue happen after recently upgrading to an iPhone 14 Pro. Most of my songs now have this same error. I'm so sad about it!

Most of my greyed out, non playable songs were purchased through itunes. Not ridiculous to expect apple products to work with apple products. Also considering there is no itunes for ios 16

It is what it is. iTunes is history. Use a 3rd party player.