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Level 1

4 points

Lost the Apple ID and Passcode

Hello Hi,

I gave one of my iPhones (6 Plus) to my daughter and she changed the Apple ID and Passcode years back and now she cannot remember exactly the Apple ID and the Passcode. As we were trying to unlock it with possible ID's and Passcodes repeatedly the phone got locked.

I purchased this phone in Saudi Arabia as we do not have any support in Sri Lanka can you please advice me on how can I get my phone recovered?

I would greatly appreciate any help.

Thank you and best regards,

iPhone 6 Plus

Posted on Oct 6, 2022 6:54 AM

Top-ranking reply

Eric Root

Level 10

684,537 points

Posted on Oct 7, 2022 11:26 AM

If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

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Lost the Apple ID and Passcode

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