Citizen app

I just wanted the free citizen app and yet I was charged 142.99 and I honestly did not intend to purchase this app ! They know it was checked and now I am stuck with a charge of 142.00 bucks ?? are saying they have a zero refund policy ?

the initial transaction was 8-19 I disputed the charge on 9/2 . Just bc they have a screen shot saying I agreed isn’t the truth . I could have thought I was checking a box for the free app and accidentally hit the one for the charge . There has to be something or some way to rectify this ? The bank asked for documentation that I didn’t intend for this to be charged .. how can I do that when it was done completely through my phone ? I didn’t even

iPhone 13, iOS 16

Posted on Oct 6, 2022 1:54 PM

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210,069 points

Posted on Oct 7, 2022 12:13 AM

are saying they have a zero refund policy ?

You can read the citizen app Terms of Use here: https://citizen.com/privacy/protect-supplemental-tos

and accidentally hit the one for the charge

The citizen app is free, but if if you hit / click the In-App Purchases than you have to pay.

See -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

Click here for more support and assistance.

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Top-ranking reply

Level 10

210,069 points

Oct 7, 2022 12:13 AM in response to Merchantsgougex110

are saying they have a zero refund policy ?

You can read the citizen app Terms of Use here: https://citizen.com/privacy/protect-supplemental-tos

and accidentally hit the one for the charge

The citizen app is free, but if if you hit / click the In-App Purchases than you have to pay.

See -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

Click here for more support and assistance.

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