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Issues with microphone and camera on iPhone 7 Plus after iOS 15.7 update

Hello . I just updated my iphone 7 plus to latest software . And now when i make calls or answer the calls , i can't hear the person and they can't hear me . And if i try to put it to loud speaker , call drops . And back camera won't take pictures unles i restart the phone . But even after that , it happens again after couple of minutes if i connect pjone to bluetooth in car, calls are perfectly fine happened to anyone else ? Thank you


[Re-Titled by Moderator]

iPhone 7 Plus, iOS 15

Posted on Oct 7, 2022 4:03 AM

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Question marked as Top-ranking reply

Posted on Oct 8, 2022 2:34 PM

Thanks for your time Less. Camera button, nothing happens when i press it .camera App feels extremely slow and unresponsive . If i switch to front camera, then it works normal and takes a picture . If i restart the phone, everything works normal . But after a few minutes it goes bad again . And if someone rings me,phone rings normal and if i answer it i just cant hear anything from other end and they can’t hear me aswell

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Question marked as Top-ranking reply

Oct 8, 2022 2:34 PM in response to Jmanna13

Thanks for your time Less. Camera button, nothing happens when i press it .camera App feels extremely slow and unresponsive . If i switch to front camera, then it works normal and takes a picture . If i restart the phone, everything works normal . But after a few minutes it goes bad again . And if someone rings me,phone rings normal and if i answer it i just cant hear anything from other end and they can’t hear me aswell

Oct 8, 2022 2:05 PM in response to Coldquest

Hello Coldest,


Thanks for reaching out to Apple Support Communities. We see you're having some questions about issues with your device since updating, and we'd like to help. With your sound issues, you may find help here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


Follow these steps:

1) If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 
iPhone ring/silent switch
2) Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.


There are some steps you can try on your own, too:



If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

1) Remove all screen protectors, films, or cases from your device. 

2) Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 

3) If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

4) Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

5) If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.


With your camera issues, you may find some assistance with the following steps:


If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Remove case, accessory, or film and test

1) Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.

2) Test the camera by trying to take a photo.

3) Test the LED flash:
1) Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.

2) Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button   to choose a different setting.

Let us know if any of this helps.


Regards.

Oct 8, 2022 2:57 PM in response to Coldquest

Hi Coldquest,


It sounds like there may be a hardware issue with the iPhone, which could be causing the performance issues you're mentioning.


Reach out to Apple Support directly for assistance with having the iPhone diagnosed to help isolate and resolve the behavior. You can reach out using the following link:


Contact - Official Apple Support


Take care.


Issues with microphone and camera on iPhone 7 Plus after iOS 15.7 update

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