I bought a used iPhone and it's locked to the original owner.

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Level 1

4 points

I bought a used iPhone and it's locked to the original owner.

I bought an iPhone 12 pro max from a guy who recently worked in a mobile store, but he's no longer there and the phone is stuck on iPhone Locked to Owner. I believe he is incarcerated, I'm out of $400.00. If I can't get my money back, Apple ID and Password removed, can I have Apple Support to find the original owner, inform them that I have the phone, see if I can either pay them to remove their info or return it.

[Re-Titled by Moderator]

iPhone 12 Pro Max

Posted on Oct 7, 2022 9:38 AM

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Answer 1

Top-ranking reply

Smilin-Brian

Level 9

56,263 points

Oct 7, 2022 10:00 AM in response to FunkEONE1

No one has that information.

Apple values your privacy and has safeguards in place to ensure that no one can access the device.

You will need to reach out to the owner because it is the owner’s responsibility to properly erase the device before selling it.

Until then, it is locked. 🔐

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Answer 2

KiltedTim

Level 10

205,420 points

Oct 7, 2022 10:53 AM in response to FunkEONE1

No. Apple can’t help you.

The phone is probably stolen. Take it to the police. Maybe they’ll add it to the list of charges against him.

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I bought a used iPhone and it's locked to the original owner.

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