Recently got a new phone from work and my Apple Music isn’t working properly. It transferred most of my library from my old phone however there is only “library” and “search” available. There’s no “browse” or “listen now” options. See the picture below where it only shows the two options so I am unable to search and add new music from Apple Music
iPhone 11, iOS 16
Diputsmai,
Is your device managed by your workplace? Intro to mobile device management - Apple Support
We ask because they may have restrictions set in place. If you've confirmed this isn't the case, we suggest you contact Apple Support so that they can look into this with you further.
Have a great day!
Hello Diputsmai,
Let's check to see if your new iPhone is currently reflecting your Apple Music subscription. To check on that you'll want to tap on your name at the top of Settings, and then tap on Subscriptions. That will help to rule out a possible account related issue.
If your subscription is showing up there, are you able to play music from your library without any difficulties?
Also, is your iPhone running that latest iOS 16.0.2? You can check on that under the Settings > General > About menu.
Let us know, and we'll keep moving forward from there.
Hi Chuck,
Subscription is good, I am able to play music with no problem and the phone has the latest software update. I have restarted the phone, deleted and re added the music app and it still giving me the same issue.
Apple Music
