How long did it take for Apple to get back to you and help remove the activation lock after you submitted the request? what was the process for removing the activation lock? We’re you on the phone with them and they were guiding you to complete the steps on your MacBook Air?
thanks in advance
MacBook Air
Greetings buffie78,
We hope this can answer some questions for you - Additional Support - Activation Lock
You must be the owner of the device.
Proof of ownership documentation is required. Proof of ownership must include the product serial number, IMEI or MEID.
Your data on the device will be erased.
If Apple unlocks Activation Lock on your device, all files and data stored on your device will be permanently erased. Please note, restoring your device from a local backup will re-enable Activation Lock.
We can’t unlock a managed device.
If your device is owned by a business or educational institution, please contact your IT department or manager. We also do not accept bulk requests.
Your device must not be in Lost Mode.
For additional questions, such as time frames, we’d recommend reaching out to Apple Support directly-- Contact Apple Support
Thanks.
activation lock removal process MacBook Air
