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Hi my i phone App Store is not working why

Hi my i phone App Store is  not working why

Posted on Oct 8, 2022 3:04 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2022 7:47 AM

What is not working?


If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one

Check also ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


4.

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


5.

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)





6 replies
Question marked as Top-ranking reply

Oct 8, 2022 7:47 AM in response to ozair80

What is not working?


If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one

Check also ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


4.

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


5.

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)





Oct 10, 2022 6:11 AM in response to The_Real_Alchemist

If I click an app icon to download it, the circle spins as if it's preparing but the app never downloads

Check -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

 


Oct 10, 2022 6:07 AM in response to ozair80

Hi @Raicya pretty sure I have the same problem - been an issue since upgrading to iOS 16.2.


Basically I can open the App Store, but the App Store doesn't seem to know what apps I already have downloaded. If I click an app icon to download it, the circle spins as if it's preparing but the app never downloads and the app icon never hits the home screen. I also never get asked to confirm payment or anything.


I also can see my avatar to access my account, but the Loading wheel just spins if i tap it and I never see my Account information.


So I can't download anything new or see my details.

Hi my i phone App Store is not working why

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