3G not working on iPhone 13 Pro

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3G not working on iPhone 13 Pro

I recently “upgraded” to the iPhone 13 pro with Tesco Mobile and had absolutely no issue with service for 3 weeks until I updated the latest software and I found ever since I am no longer able to receive any service. I visited the Apple store and they found absolutely no issues with the device and insisted I needed to speak to Tesco mobile because this is a service issue..

My iPhone 13 Pro is currently being “repaired” with Tesco Mobile but they have contacted me to say they have also found no issues with the device but there definitely is because the SIM card doesn’t work in that device but it works perfectly in all other devices?! (Currently using iPhone 7)

Has anyone ever had this issue before? I’ve tried resetting absolutely everything in the settings and nothing has worked. The only issue I have found is that 3G works on the iPhone 7 and the iPhone 13 pro doesn’t seem to like 3G.

I’m hoping to get this problem revolved asap because it has gone on for nearly a month and I feel like I’m being fobbed off by Apple and Tesco Mobile 🥺

iPhone 13 Pro

Posted on Oct 8, 2022 1:02 AM

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Answer 1

Oct 9, 2022 12:03 PM in response to xlescott

Hi xlescott,

For help with cellular service issues once you have your phone returned you can, test the steps found in the article here: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

Additionally, as the SIM card doesn't work as expected have your carrier test a new SIM card to be sure. If you need further assistance, reach out to Apple Support directly.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Best.

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Answer 2

LD150

Level 10

101,394 points

Oct 9, 2022 12:12 PM in response to xlescott

Tesco? you must be in UK like me. 3G to be phased out very soon but you should be able to pick it up in some areas.

However you cannot select it in settings on the newer phones. When I moved from iphone 7 to 12 the settings no longer let me lock down to 3G with the same SIM but I still get it in some weak areas on iOS16.

Find a carrier that offers 4G in your area if you only have 3G.

If you have the NextDoor app ask around the neighbourhood. .

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Answer 3

Oct 9, 2022 12:06 PM in response to xlescott

3G is not working on any phone in the US anymore; All US carriers except Verizon have shut down their 3G networks, and Verizon will by the end of the year. But Verizon is selectively shutting down 3G already as they deploy 5G, which re-uses 3G frequency bands.

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3G not working on iPhone 13 Pro

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