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No option to reset password with Apple ID

In "Users & Groups" section there was option to reset user password using Apple ID. At one moment it just disappeared. I've tried to sign out/in iCloud account hoping it will reassociate Apple ID with me mac's account, but it doesn't.



MacBook Pro 16″, macOS 12.6

Posted on Oct 8, 2022 4:39 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2022 8:04 AM

After a little bit more research think I've found the cause:


Change Users & Groups User preferences on Mac - Apple Support (EG)


Here, the section "Allow user to reset password using Apple ID" says:

However, this option isn’t available if FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID

And I have FileVault turned on


After all, this issue is not basically an issue but an unexpected behavior

15 replies
Question marked as Top-ranking reply

Oct 9, 2022 8:04 AM in response to vanelizarov

After a little bit more research think I've found the cause:


Change Users & Groups User preferences on Mac - Apple Support (EG)


Here, the section "Allow user to reset password using Apple ID" says:

However, this option isn’t available if FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID

And I have FileVault turned on


After all, this issue is not basically an issue but an unexpected behavior

Oct 9, 2022 4:14 AM in response to vanelizarov

Two cents here


Certain Applications maybe available on the Apple Apps Store - this only means the Developer is prepared to pay Apple a portion on each sale. What the Application may do to the computer is up to the User to check this out before purchase


Any of the below should be removed as per Developers Instructions 


This will include CleanMyMac 


Read some of the posting and arrive at your own conclusions.


Though, the above implies CMM was removed ? it is not clear if in fact it was removed.


If not actually removed and reinstalling the OS from Recovery Mode may not fix the issue inflicted on the computer by CMM

Oct 9, 2022 6:31 AM in response to vanelizarov

If the User ( you ) wish to, before going the Erase and Reinstall route


Understand, we are all working Remotely from all around the world. 


Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.


The next best thing for us to having a semi - actual On-Hand experience  with this computer is to follow the steps below


Download the Application Etrecheck directly from the Developer. 


The application is free or paid from added features. 


It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste ——> using the Additional Text Icon ( 3rd Icon to last ) <——


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues

No option to reset password with Apple ID

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