My phone has been remotely hacked and has been rooted. How do I find them?

copy of wakeupbackup? In analytics and analysis.. need help..

iPhone XR, iOS 16

Posted on Oct 9, 2022 7:25 AM

Reply
3 replies

Oct 10, 2022 1:17 PM in response to Nichole_McElroy

Hello Nichole_McElroy,


Welcome to Apple Support Communities!

We want to help ensure your account and device are secure like you expect.

We see you viewed the Apple Support page for About Lockdown Mode - Apple Support


This Apple Support page some signs your Apple ID might be compromised:

"Signs your Apple ID has been compromised

Your Apple ID might be compromised if you receive an account notification from Apple for a change you didn't make, or if you notice account details or changes you don’t recognize. For example:

  • You receive an email or notification that your Apple ID was used to sign in to a device you don't recognize or did not sign in to recently (for example, "Your Apple ID was used to sign in to iCloud on a Windows PC").
  • You receive a confirmation email from Apple that your Apple ID password was changed or your account information was updated, but you don’t remember making any changes.
  • Your device was locked or placed in Lost Mode by someone other than you.
  • You see messages you didn't send, or items you didn’t delete.
  • You see charges or notices for purchases that you didn't make. Learn what to do if you see an unfamiliar iTunes Store or App Store charge on your credit or debit card statement.
  • Your password no longer works, or it might have been changed or locked.
  • You don't recognize some or all of your account details.

If you received an email, text message, or phone call that you're not sure is valid or you think might be phishing, here are some tips to help determine its legitimacy."


This Apple Support page has the full details and additional steps to take if needed to secure your account: If you think your Apple ID has been compromised - Apple Support

To keep your iPhone protected, make sure you have the latest updates installed: Update your iPhone, iPad, or iPod touch - Apple Support

"Update your iPhone or iPad wirelessly

  1. Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. Choose the software update that you want to install. You can choose to stay on iOS or iPadOS 15 and still get important security updates. Or you can choose the option to upgrade to iOS or iPadOS 16.

The Settings app on iPhone showing options to update to iOS 15.7 or iOS 16.


5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."


If you continue to have issues with the security of your device or account, please reach out to an Apple Support Advisor for further assistance: Get Support

We hope this helps to ensure your account and device are protected.

Cheers!



Oct 13, 2022 5:43 PM in response to Nichole_McElroy

How come nobody will actually answer this with cognitive words and descriptions? Just pasting info that is already findable in support pages IS NOT NOT NOT NOT an answer! PLEASE somebody do better than this EVEN IF maybe it’s “normal” there is no reason to shame someone for posting it and asking. You hackers never want to actually divulge info about what someone ACTUALLY posts! No descriptions no explanations of the lines of info … NOTHING. Somebody with code and computer language knowledge needs to actually give answers. Please. And if it’s normal, please explain WHY IT IS NORMAL, explain what EACH line means THANK YOU

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My phone has been remotely hacked and has been rooted. How do I find them?

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