CarPlay malfunctioning with 18 Buick Encore

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Level 1

14 points

CarPlay malfunctioning with 18 Buick Encore

My phone has been working seamlessly with my 2018 Buick encore car play. As of late the car play on the car screen shows up with the arrow on it and then it says the phone has been disconnected. Then when I tap car play on the car screen it goes black! I’ve tried every suggestion on Google and you tube and nothing is fixing it, help!!!

[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Oct 9, 2022 8:26 AM

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Answer 1

Top-ranking reply

Minerva7 Author

Level 1

14 points

Oct 19, 2022 1:42 PM in response to karina184

My issue with car play has been resolved. Thanks for all the suggestions. It seems if you have Express VPN on on your phone car play will not work. Turning off the vpn did the trick and its now working. Crazy stuff.

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Answer 2

ryane77

Community Specialist

Oct 11, 2022 8:22 AM in response to Minerva7

Hello Minerva7,

We see you're having some issues with CarPlay, and it sounds like you've dome some troubleshooting already. We'd like to make sure you've covered all of the steps in this link If you need help with CarPlay:

"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

Check your connection to your CarPlay stereo:

If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
Restart your iPhone and your car.
Make sure that Siri is on.
If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."

Ensuring your device is backed up and updated to iOS 16.0.3 is your best starting point, and the remaining steps above may help as well if you haven't done those yet. Let us know!

Take care.

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Answer 3

judysings

Community Specialist

Oct 11, 2022 6:17 PM in response to Minerva7

Good afternoon Minerva7,

It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.

Contact Apple for support and service - Apple Support

Take care.

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Answer 4

DerekM87

Community Specialist

Oct 11, 2022 12:41 PM in response to Minerva7

Minerva7,

Speaking with the manufacturer to ensure there is no firmware update required on their end, would be the next step from here.

After speaking with them, if there is no issue on their side, we'd recommend reaching out to Apple Support directly.

Apple Support

Take care.

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Answer 5

Minerva7 Author

Level 1

14 points

Oct 11, 2022 12:34 PM in response to ryane77

Thanks for responding Ryan but I’ve already tried what you have recommended and even with a new Apple usb wire it still isn’t working. I’m wondering if Buck is no longer supporting car play. All my Apple products are updated to 16 iOS . I’ll have to go to a local dealer🤬🤬

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Answer 6

Minerva7 Author

Level 1

14 points

Oct 11, 2022 3:55 PM in response to DerekM87

Thanks Derek. I just spent 2 hours texting back and forth with Buick and they kept telling me to do the same stuff over and over. I’m very grateful you replied to my conundrum.

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