MY SIM CARD TRAY WILL NOT POP OUT USING THE PIN LIKE DEVICE

I recently had that experience with an iPhone XS. In my case, I wasn't pushing hard enough. It finally popped open but I had to push the paper clip in extremely hard.

Visit an Apple Store or an Apple Authorized Reseller in your region for assistance, or your carrier.

You will first have to make an appointment due to the pandemic.

See: Contact Apple for support and service

Contact Apple for support and service - Apple Support