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I got a Macbook Pro from one of my friend ...it didn't work well then I installed Mac os X , now it's stuck in apple site...even I can't sign in iTunes... please I need your support.
argent support
[Edited by Moderator]
MacBook Pro 15″, OS X 10.11
Thanks for the update.
Please do not reinstall OS X (yet)! Due to the age of the Mac, there may be issues reinstalling using the internet!
Using this Apple Support article as a guide, About System Information on your Mac - Apple Support, please let us know what year your Mac is.
Also, I believe you should use DriveDx to evaluate the health of the internal hard disk. This could be vital in deciding what the next course of action is. Run DriveDx, then upload the reports here:
How to use DriveDx - Apple Community
Jack
Hello!
I got a Macbook Pro from one of my friend ...it didn't work well then I installed Mac os X , now it's stuck in apple site...even I can't sign in iTunes... please I need your support.
When you say it's stuck on the Apple site, do you mean it isn't responding on Apple.com? Have you successfully installed OS X? What year is this Mac?
Jack
thanks for reply.
yes it's not responding on apple.com. I'm at now Re installing os x el capitan, after that asking apple id and password. then it says "this apple id has not yet been used with the apple store. please review your account information" but when I give wrong password... apple.com asking phone verification and when I give code same way block.
manufacture date I cant find but some where I saw 2007 to 2015.
apple logo showing restart and shut down only
when I on the laptop its going to boot mode
asking online help, re install, disc utility
some where wrote year is 2009
but here is serial no and Ethernet no
anukichand wrote:
apple logo showing restart and shut down only
when I on the laptop its going to boot mode
OK, so you're in Recovery Mode. Can you select the Apple menu > Startup Disk, choose a disk, and restart into OS X?
anukichand wrote:
MacBook Pro (15-inch, Late 2008)
How can you help
From the above post:
Shut down your Mac. Turn it on, and immediately press and hold the "option key". Upload a photo of what you see.
There are many models of MacBook Pro.
Go to the Apple menu (top left) > About This Mac. What is the year?
Example:
but In my apple account its showing
Security- Trusted Device Can’t receive Apple ID verification codes
About Model- MacBook Pro 15″ Version- OS X 10.11.2
Yes, choose Startup Disk and see if a disk is listed. If so, choose it and select "Restart".
when Do restart
its going to os x utilities
i'm sorry.....
is there other option without this
Shut down your Mac. Turn it on, and immediately press and hold the "option key". Upload a photo of what you see.
Jack
Also, you can find the year by entering the serial number (found on the bottom) here: Check Your Service and Support Coverage - Apple Support.
Macbook Pro issues
