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User profile for user:
karina184
User level:
Community Specialist
Hey herli81,
We do recommend installing the latest update to see if that resolves the issue. If you don’t have a recent backup, be sure to create one before starting the update process.
The links for these two steps are below:
Update your iPhone or iPad - Apple Support
How to back up your iPhone, iPad, and iPod touch
Let us know if the issue continues after updating.
Cheers.