My 9yr old son was charged for a photo app should not have been billed he never uses the app he doesn’t even have a sign on.

I would like a refund for Picsart my son was charged for a app he has no access to on his iPad he is a 9 yr old kid and Apple Cash was billed 55.99 and took all his money.

iPad Air, 15

Posted on Oct 10, 2022 9:44 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2022 1:32 AM

Picsart is an free app, but has an In-App Purchases -> such as Picsart Gold - Annual - $55.99.

Someone clicked Picsart Gold regardless of whether the app is being used or not.


See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support


You need to cancel the In-App Purchases -> Picsart Gold - Annual, see ⤵️

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 

Then try -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)


If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

Click here for more support and assistance.

 








1 reply
Question marked as Top-ranking reply

Oct 11, 2022 1:32 AM in response to buggie64

Picsart is an free app, but has an In-App Purchases -> such as Picsart Gold - Annual - $55.99.

Someone clicked Picsart Gold regardless of whether the app is being used or not.


See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support


You need to cancel the In-App Purchases -> Picsart Gold - Annual, see ⤵️

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 

Then try -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)


If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

Click here for more support and assistance.

 








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My 9yr old son was charged for a photo app should not have been billed he never uses the app he doesn’t even have a sign on.

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