How can I remove eSIM with Apple Configurator 2?

I have multiple iPhones SE 2020 returned from staff that I restore/update with Apple Configurator 2, but some of them still have eSIM active and the eSIM does not get erased from restore/update. I tried the "erase all content and settings" from within Apple Configurator 2, but that doesn't make any difference.


I don't want to have to setup the iPhone just to remove the eSIM, that's very time consuming. Am I missing an option somewhere in Apple Configurator?

iPhone SE

Posted on Oct 12, 2022 7:30 AM

Reply
3 replies

Oct 13, 2022 11:11 AM in response to Sys7890

Hello Sys7890,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with erasing your eSIM. Follow the steps listed here to resolve the issue: How to erase the eSIM on your iPhone - Apple Support


"You might need to erase your eSIM if:

  • You transferred the eSIM's phone number to another iPhone
  • You're going to sell, trade in, or give away your device

Don't erase your eSIM as a troubleshooting step unless directed to by your carrier.

If you erase your eSIM, you'll need to contact your carrier to get a new one. Then set up your new eSIM.

To erase your eSIM:

  1. Go to Settings.
  2. Tap either Cellular or Mobile Data.
  3. Tap the plan that you want to erase.
  4. Tap Delete eSIM.

If you erase all content and settings from your iPhone, you can choose to erase your eSIM as well or keep it.

If you want to cancel your cellular plan, you still need to contact your carrier to cancel the plan."


We hope this helps.


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I remove eSIM with Apple Configurator 2?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.