FaceTime audio calls not routed to Watch, but iMessage works

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FaceTime audio calls not routed to Watch, but iMessage works

Hello, A child Apple ID is in to an iPad and to an Apple Watch. When I call the Apple ID on facetime audio, the iPad rings, but the Apple Watch does not. The Apple Watch is on the cellular network (not wifi). The iMessages to that same Apple ID do get routed to the Watch. I use the Apple ID (not phone number) to send the iMessage, so I know for sure that it is not an SMS but an iMessage.

The Apple Watch is set up in family setting (has its own phone number).

Please let me know how this issue can be resolved.

Apple Watch

Posted on Oct 12, 2022 11:37 AM

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Answer 1

carolinesv Author

Level 1

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Oct 12, 2022 11:40 AM in response to carolinesv

One more thing: the watch is not in do not disturb mode, nor in school time mode. I am initiating the FaceTime audio calls from my Apple ID, which is part of the contacts on my child's watch. FaceTime audio calls work when the watch is on wifi. The cellular data link is working, iMessages are delivered, and I can track my child's location using FindMy.

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FaceTime audio calls not routed to Watch, but iMessage works

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