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Rules not running on both Apple Mail and MS Outlook

Last week, I decided to move Macbook with macOS Monterey after over 30 years of Windows experience.

I setup my company emails which are gmail based onto Apple Mail first but rules and HTML signature do not worked properly.

Then I setup MS Outlook for MAC (old outlook) due to advises which i confirmed that new outlook does not run rules. But again do not run rules.

Rules are very simple;

  • If the adress is xxx move it to folder xxx

But Apple mail shows the attached failure


Failed to move “You have a new e-Invoice” message to “Parachute” mailbox

Mail could not open this mailbox on server “p33-imap.mail.me.com”.


The server returned the following error: Mailbox does not exist (took 11 ms)


I could copy only Apple Mail details, because MS Outlook does not show any failure message.

How could I manage it?

I will appreciate if you advise.




[Image Edited by Moderator to Remove Personal Information]

Posted on Oct 13, 2022 1:20 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2022 3:19 AM

If none of the Mailboxes work correctly, disable Mail in the iCloud section of AppleID System Preferences. That will remove the account from Mail. Then, add it back. The only thing I can imagine is it didn’t get set up correctly.

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7 replies

Oct 16, 2022 4:37 PM in response to Barney-15E

Dear Barney,

After I applied your advise, rules are working.

If I read email from mobile, this email is not moved automatically but I run rule manually and it works again.

This is better than non-working...


Now another problem, HTML signatures is shown as normal on apple mail or outlook, but it is shown with hundreds of code lines in gmail mobile and gmail web.


How can I solve it?

Rules not running on both Apple Mail and MS Outlook

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