In-app promotion purchase hasn't been completely credited

I paid apple store .

You can only pay the In-App Purchases via the App Store and not that bait VIP offer from Allen.

This is zynga's only contact address: Support https://support.zynga.com and not what is stated on your screenshot.

Physical address: Zynga Inc.

1200 Park Place

San Mateo, California 94403

Read also Zynga FAQ.

See for example:

I received a message that promised me millions of free chips. Is it too good to be true?

Yes. Hackers and scammers often entice Zynga players with free in-game cash and goods, to trick them into giving up their account password or other details. Do not click on any links in messages promising free stuff. Report any suspicious messages to Zynga Customer Support, and then delete them.

It's not an Apple issue. Contact the company that sent the email.

You paid that bait VIP offer directly at zynga poker, you can't ask for a refund from Apple. In your case, Apple is out of the question.

What you can try is:

Contact your bank, they can find out who (Zynga or Allen) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Sorry but about all we can suggest is to follow the steps in the link above.

Request a refund for apps or content that you bought from Apple - Apple Support

Yes, you do.

You haven't lost money so much as you're just not receiving the "bonus."