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iPhone passcode has been set after a factory reset - no iTunes to reset the phone

I recently purchased a new phone and following a sync with my old iPhone, and checking all was ok, i factory reset my old iPhone with a view to use this as my company mobile.


I have come back to my phone today and it has a 6 digit passcode which I did not reset.


Having looked for answers, I keep getting pointed to iTunes, but I cannot install iTunes on my mac.


Any advice please?

Posted on Oct 14, 2022 7:52 AM

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Question marked as Top-ranking reply

Posted on Oct 14, 2022 8:17 AM

The iTunes app for Mac was discontinued and replaced when macOS Catalina was released. See: What happened to iTunes? - Apple Support


Use Finder instead as described in If you forgot your iPhone passcode - Apple Support



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iPhone passcode has been set after a factory reset - no iTunes to reset the phone

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