touch id

Hi nasrul2577,

We understand that you are unable to use the Touch ID feature of your device.

Have you had the chance to try the steps in the article below?

If Touch ID isn't working on your iPhone or iPad - Apple Support

Follow these steps. Try using Touch ID after each step:

1. Make sure that you have the latest version of iOS or iPadOS.

2. Make sure that your fingers and the Touch ID sensor are clean and dry.* For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris.

3. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.

4. If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring.

5. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.

6. Try enrolling a different finger.

If yes, the next step is to have the device inspected by a technician.

We recommend that you use the "contact Apple Support" link under the "Still not working?" section if you need assistance in exploring your service options.

Take care!