My mobile data icon is greyed out
If I physically click on mobile data then nothing comes up, my screen stays blank.
i tried to reset my network, switch off my phone then back on again with no luck
Question marked as
User profile for user:
MVegas21
User level:
Community Specialist
Hi there zandile48,
One of the screenshots show "Searching" in the menu bar, so the best place to start would be with the steps in this article: If you see No Service, Searching, or SOS on your iPhone or iPad.
Suggestions from the article:
- Check your coverage area
- Restart your iPhone or iPad
- Check for a Carrier Settings update
"To manually check for and install a carrier settings update:
- Make sure that your device is connected to a Wi-Fi or cellular network.
- Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
- To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier."
- Turn your cellular line off and back on
- Reset your Network Settings
- Update your iPhone or iPad
- Contact your carrier
Best regards.