Android device ,Appletv not recognising my subscription,I have tried all browsers suggested.

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Level 1

4 points

Why are you taking my money and not supplying the service I paid for?

Posted on Oct 17, 2022 1:03 PM

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Answer 1

Top-ranking reply

Level 1

4 points

It works with the Samsung Browser!

Yeah,that browser no-one has ever used!

For goodness sake Apple, stop pretending you do customer service and actually do customer service, shambolic and careless!

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Answer 2

On what device are you trying to watch?

For Android TV devices, see if the device is listed as supported for the Apple TV app, and sign in with your Apple ID account..

For Android mobile devices, use a browser (Firefox or Chrome recommended) and sign in with your Apple ID account.

To sign in to the Apple TV app on smart TVs or TV-connected streaming devices, find the in-app Settings (sprockets wheel icon).

To sign in to the site in a browser, find the sign-in button in the top-right corner.

Why are you taking …

This is a user-to-user support forum. You are not addressing Apple here. We’re not taking anything.

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Answer 3

Level 1

4 points

Thanks for your kind reply Urquhart.

It doesn't work in Firefox or Chrome ,see original post.

It's a Samsung tablet.

In a hotel with oldish tv,s.

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