Why my WhatsApp data doesn’t transfer to my new phone?

why my WhatsApp data doesn’t transfer to my new iPhone?

iPhone 6s Plus, iOS 15

Posted on Oct 18, 2022 3:15 AM

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Question marked as Top-ranking reply

Posted on Oct 18, 2022 3:48 AM

If you are using the same SIM (Phone Number), then log into WhatsApp with the same Phone number that was used to backup. If it prompts you to update chat history, then you use it or else check the Phone Number. WhatsApp chat history can be deleted via WhatsApp only.


Even if you erase your iPhone the chat history remains on iCloud Drive and is accessible only through WhatsApp.


WhatsApp Backup is taken on iCloud and while restoring, it verifies your Phone number.


  • The phone number used for backing up and restoring must be the same. You can't restore the chat history from another WhatsApp account.
  • Because backups are tied to individual phone numbers, it is possible to have backups for multiple WhatsApp accounts stored in the same iCloud account.


Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


3 replies
Question marked as Top-ranking reply

Oct 18, 2022 3:48 AM in response to myrah177

If you are using the same SIM (Phone Number), then log into WhatsApp with the same Phone number that was used to backup. If it prompts you to update chat history, then you use it or else check the Phone Number. WhatsApp chat history can be deleted via WhatsApp only.


Even if you erase your iPhone the chat history remains on iCloud Drive and is accessible only through WhatsApp.


WhatsApp Backup is taken on iCloud and while restoring, it verifies your Phone number.


  • The phone number used for backing up and restoring must be the same. You can't restore the chat history from another WhatsApp account.
  • Because backups are tied to individual phone numbers, it is possible to have backups for multiple WhatsApp accounts stored in the same iCloud account.


Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


Oct 18, 2022 3:44 AM in response to myrah177

WhatsApp data is not part of an iPhone Backup either on iCloud or iTunes.

WhatsApp stores its chat backup through its own built-in App Settings on iCloud. See the pic below


If you had not enabled that then I am sorry you need to contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


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Why my WhatsApp data doesn’t transfer to my new phone?

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