iPhone Rings but Screen is Blank AND...
This question was asked here by Jenvuon on 8/29/2021, but the issue was not resolved. I am having the exact same problem on 10/18/2022. First, here is my operating environment.
- iPhone SE, model MMX53LL/A (T-Mobile)
- 64 GB with 50.27 GB available
- iOS Version 16.0.3 (20A392)
This is the second iPhone SE that I've had with this problem, which seems to rule out hardware and point to a software or configuration issue.
Here is a slightly expanded description of the problem.
With the screen off (i.e. black) a call is received. The ringtone is played, but the screen stays off. Touching the screen anywhere, or sliding a finger across it from any edge, appears to hang up on the call. There is no record of the call in Recents, and no voicemail has ever been left by a caller in these circumstances. (I never seem to remember to double-press the side/power button to see what happens if the call is purposely redirected to voicemail.)
This is an intermittent problem. Maybe 20% of incoming calls are affected. I've been unable to discern any pattern involved.
iPhone 13 Pro Max, iOS 16