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User profile for user: wilki7727
wilki7727 Author
User level: Level 1
10 points

iphone 12 pro max not working properly (does not ring when it should)

Hi, my phone 12 pro max does not ring when it should. The settings are set to ring (constellation tone), medium volume and the Do not disturb setting is set to OFF. At times it does not ring at all when there is an inbound call, other times it does. Today it did not ring at all and it should have, it was only by glancing at the phone by chance I noticed it was ringing (yet not SOUNDING) and I took the call (a client call I very nearly missed on account of the non-ringing / sounding). I did a test with my wife afterwards and filmed it and guess what, that also did not ring. So, is it broken?



iPhone 12 Pro Max

Posted on Sep 15, 2022 3:49 AM

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User profile for user: MrBill3
MrBill3
User level: Level 10
103,906 points

Posted on Sep 15, 2022 4:41 AM

Hello,

These are the standard steps for no sound:

1) Is the side silent mute button on? Does any red show? Slide it back and fourth.

2) How about the volume buttons? Is the volume very low? Move the buttons.

3) Is Do Not Disturb on? Go to Settings > Focus > Do Not Disturb. Is it turned on? Check the times.

4) Go to Settings > Sounds & Haptics. Check the Ringer and Alerts slider.  Try changing the sound pattern for the type of alert.

5) Go to Settings > Notifications. Is the app listed?

6) Do other sounds work? What about phone calls? Music? 

7) Volume summary:  Adjust the volume on iPhone

8) Do you have an Apple watch? Many of the notifications will go to the watch instead of the phone.

Note: you can send text messages to yourself for testing purposes.

Good luck.

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User profile for user: MrBill3
MrBill3
User level: Level 10
103,906 points

Sep 15, 2022 4:41 AM in response to wilki7727

Hello,

These are the standard steps for no sound:

1) Is the side silent mute button on? Does any red show? Slide it back and fourth.

2) How about the volume buttons? Is the volume very low? Move the buttons.

3) Is Do Not Disturb on? Go to Settings > Focus > Do Not Disturb. Is it turned on? Check the times.

4) Go to Settings > Sounds & Haptics. Check the Ringer and Alerts slider.  Try changing the sound pattern for the type of alert.

5) Go to Settings > Notifications. Is the app listed?

6) Do other sounds work? What about phone calls? Music? 

7) Volume summary:  Adjust the volume on iPhone

8) Do you have an Apple watch? Many of the notifications will go to the watch instead of the phone.

Note: you can send text messages to yourself for testing purposes.

Good luck.

Reply

iphone 12 pro max not working properly (does not ring when it should)

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