KensingtonWorksHelper crashing Mac OS Monterey

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KensingtonWorksHelper crashing Mac OS Monterey

I have a MacPro(2019) and have a Kensington Expert Mouse Model K64325. I was running KensingtonWorks Mac 2.2.8 and was experiencing frequent kernel panics. The Mac Console indicates that KensingtonWorksHelper is the process that causes the panic. I disabled 2.2.8 for two days with no crashes but installed KensingtonWorks 3.0.4 on 10/17/22 and now experiencing daily, sometimes twice daily, kernel panics. Again the Console app indicates helper is the problem. Has anyone seen this problem and/or offer a solution? Thanks.

Mac Pro, OS X 10.11

Posted on Oct 19, 2022 9:46 AM

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Answer 1

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MrHoffman

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Oct 19, 2022 10:03 AM in response to Arthur Jones Iii

A Mac Pro 2019 was first supported with macOS 10.15, and cannot be running OS X 10.11 shown in the footer. The crash itself indicates macOS 12.6 Monterey, which is more likely.

This app code is crashing with an invalid address access violation; an app bug.

Contact the app vendor.

Support links are at the bottom of this page:

https://www.kensington.com/software/kensingtonworks/

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Answer 2

Oct 19, 2022 11:12 AM in response to MrHoffman

Thanks for your reply. The computer is running Monterey 12.6 and I apologize as I did not see the footer. There apparently has been a bug in the Kensington app as this has been happening since I first got his computer in Dec. 2019. The Mac OS release notes from Kensington originally noted this bug but now does not. I will contact them with this info.

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KensingtonWorksHelper crashing Mac OS Monterey

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