You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New watch / lost my fitness awards

Hi

I lost my watch and purchased a new one (model 8).

The iphone offered to restore the watch from a backup but the only available one was several month old (for an unknown reason, as the watch and phone are always with me, most of the time charging at the same time and location)

As a result I have lost all my fitness awards in both the phone and watch. It is weird because I can see my workouts are all there in the fitness app, but the awards are not.


Two questions:

  1. Is there any way to restore my awards?
  2. How can I make sure that my new watch is properly being backed up?


Thanks


PS: both iPhone and watch have always been updated as soon as updates were available. The iPhone is a 12, the previous watch was a model 5.

Posted on Oct 20, 2022 5:35 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2022 5:51 PM

Hello everyone

Please ignore the other answer that was incorrect.


The issue was due to a bug in watchOS 9.0 that got solved in 9.0.2 ("Fixes syncing of Wallet and Fitness data for newly-paired watch"), released after I asked this question. I updated my watch to the latest watchOS version and all my badges are listed again.

2 replies
Question marked as Top-ranking reply

Nov 26, 2022 5:51 PM in response to Brandon_J_321

Hello everyone

Please ignore the other answer that was incorrect.


The issue was due to a bug in watchOS 9.0 that got solved in 9.0.2 ("Fixes syncing of Wallet and Fitness data for newly-paired watch"), released after I asked this question. I updated my watch to the latest watchOS version and all my badges are listed again.

Oct 22, 2022 10:34 AM in response to alexvhk

Hello alexvhk,


Thanks for posting in the Apple Support Communities.


We understand you're not seeing the awards from your previous Apple Watch, and weren't able to locate a recent backup, correct?


If we understood you correctly, be sure you have iCloud enabled to back up your iPhone or use an encrypted backup on your computer to save your Health and Fitness data. That is required for the information to be backed up, and you can locate more details on this in the following resource. This will also provide information on backing up your Apple Watch: Back up your Apple Watch - Apple Support


Here's what your Apple Watch backup includes

• App-specific data (for built-in apps) and settings (for built-in and third-party apps). For example, Maps, distance, units, and your settings for Mail, Calendar, Stocks, and Weather. 

• App layout on the Home screen

• Clock face settings, including your current watch face, customizations, and order 

• Dock settings, including the order, whether you sort by favorites or recents, and available apps 

• General system settings, such as brightness, sound, and haptic settings

• Health and Fitness data, such as history, awards, Workout and Activity calibration data from your Apple Watch, and user-entered data (To back up Health and Fitness data, you need to use iCloud or an encrypted backup on your computer.)

• Notification settings

• Playlists, albums, and mixes that are synced to your Apple Watch, and your Music settings

• The Siri Voice Feedback setting that controls when Siri speaks 

• Synced photo album (To see which album syncs, open the Apple Watch app, tap the My Watch tab, then tap Photos > Sync Album.) 

• Time Zone


If you're looking for more assistance with your awards missing, contact Apple Support to see if they're able to assist further.


Have a great day!


New watch / lost my fitness awards

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.