New phone set up
My new iPhone 14 Pro had a glitch and I was given another new phone. I didn’t have time to set it up at the store and don’t have my old phone. How do I set it up?
iPhone 14 Pro Max
You set it up from your latest backup.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
3 replies
Make sure you are connected to your WiFi, restart your iPhone, and see if they start downloading.
Yes, if you are going to restore from backup you will need to do that.
Do I need to erase all content and settings before I restore from the back-up? The person at the store started the process but I didn’t have time for it to finish. My Apple ID was entered and I thought that once I got home, it would just do it’s thing but my apps are not loaded.
New phone set up