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iOS update

I just recently updated my iPhone 12 pro to iOS 15.7.1 and my face ID has stopped working I also don’t have the option to upgrade my iOS to the latest iOS 16 why is that?

Posted on Oct 20, 2022 11:22 AM

Reply
3 replies

Oct 24, 2022 7:13 AM in response to lone93

Hello lone93,


Let's work on getting the latest software update and see if that fixes Face ID.


If your iPhone or iPad won't update - Apple Support start with the steps title here under:

• Your device doesn't support the latest software
• There isn't enough available storage space on your device
• The update takes a long time to download
• Your device isn't able to reach the update server
• The update doesn't complete

We hope this helps.


Cheers.

Oct 24, 2022 7:19 AM in response to nick_h2

In addition to what nick_h2 correctly suggested, you're using a beta iOS version and we can't discuss about beta software in this public tech support forum.

If you want to use the official iOS releases (the latest is 16.0.3), you need to uninstall beta software, as per these instructions:

How to uninstall iOS or iPadOS beta software - Apple Support


Regards

Giulio


iOS update

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