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My iPad had worked fabulously up until today. I can’t get the touch screen to work and it will not let me type in passcode or let me turn it off. I don’t have cracks and it hasn’t been exposed to the elements so I’m at a loss. I tried to restart but since the screen is frozen, I can’t even slide the off button. Help!!
iPad Pro, iPadOS 15
For iPad models with a Home button, do a simple hard reset/forced restart of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
OR
For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5 and 2021 iPad Mini 6 models.
1. Press and release the volume button closest to the top Power button
2. Then immediately press and release the volume button farthest from the top Power button.
3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.
Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad model will boot up completely to the iPad's Lock screen.
Best of Luck to You!
For iPad models with a Home button, do a simple hard reset/forced restart of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
OR
For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5 and 2021 iPad Mini 6 models.
1. Press and release the volume button closest to the top Power button
2. Then immediately press and release the volume button farthest from the top Power button.
3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.
Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad model will boot up completely to the iPad's Lock screen.
Best of Luck to You!
If your iPad is unresponsive to input from controls or the the screen, connect your iPad to its Power Adapter and allow the iPad to charge. While still connected to external power, try a forced-restart:
If the iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
My touch screen is not working on my iPad Pro. I bought it in January
