Misleading 7-Day Complimentary AppleCare+

Please verify the dates by using the status checking tools Apple provides.

Check your support coverage using the iPad at System > General > About

Scroll down a little until you see the label such as Limited Warranty, though for an AppleCare plan this might be called AppleCare. This will be found under the first box of information. It should state your free AppleCare status and end date. This date should be a week after you activated the iPad by signing in to your iCloud account.

You can also check the same status online at any time at Check Your Service and Support Coverage - Apple Support

Apple has more information at the page Find information about your warranty or AppleCare plan – Apple Support (AU)

In Contact Apple for support and service - Apple Support the number for Apple Support Australia is 1300 321 456 if you need to call them. Is this the number you called? On the few occasions I've had to call them I've always found the crew there very helpful.

I bought a MacBook Pro about a year ago and I wrote this User Tip on how the one week free AppleCare+ worked, and how I migrated to the purchased plan.

Lastly, if your iPad doesn't already have it loaded, you might find it useful to download the Apple Support app.

FYI, we are all volunteers - other users - and do not work for Apple.

Out of curiosity: which country are you located in? In the US, Apple does begin the warranty on the day they ship the device and they have different rules for Australia.

Additionally, Apple has a generous 14 day no questions asked return policy, so if there is any problem whatsoever or you just don't like it, you can return it.

You're very welcome mate. Glad we could sort it out for you. THIS should be your first port of call rather than spending an arvo on the blower having a chin wag with the boffins.