Transparency button not doing anything?

Hi there cjhards,

When you use AirPods Pro to listen to audio in Transparency mode, you can still hear the world around you. If this is not working as expected, see if the steps outlined here help make Transparency mode work better for you: Customize Transparency mode for AirPods Pro (all generations)

If this continues, resetting your AirPods refreshes the firmware and can resolve unexpected behavior like this. This article walks you through the steps: How to reset your AirPods and AirPods Pro

If you are experiencing something else, please provide more details so that we can assist further.

Cheers!

Good afternoon cjhards,

Thanks for letting us know you were able to return the AirPods Pro to Amazon.

If you have any questions or need help with the replacement, let us know!

Enjoy your day!