iPhone Alarms and Screen.

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Level 1

4 points

iPhone Alarms and Screen.

My iPhone screen will randomly just blackout and dim whenever it wants to. This happens everyday for about 30 minutes, even if my iPhone is fully charged. Further, my alarms are not making sound or going off when i have them programmed to ever single day of the week. I set my phone charging at my desk, where I have to physically get up to turn it off and none of them went off. I would like an explanation from apple because your iPhones cost at least $1,000 minimum and these are pretty simple functions of a smartphone.

iPhone 12 Pro Max, iOS 15

Posted on Oct 24, 2022 6:53 AM

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Answer 1

Oct 24, 2022 11:56 AM in response to Fez-Ferrari

Fez-Ferrari wrote:

I meant they’re all 30 minutes apart, not 39 and I have changed them since the above photo—if you must know.

Something I would have had no way of knowing. Regardless, the advice is still valid for the future.

Please do not respond unless you have any explanation as to why my iPhone screen randomly dims and blackouts out. Otherwise, your response(s) are unnecessary to me and others with the same issue. Thanks.

I was not answering your questions about the screen dimming. I was answering your concerns about your alarms which is what you gave the most information about in your original post. If you didn't want that issue addressed, you shouldn't have included it.

Your screen will dim and go dark depending on what options you've selected in Settings>Display & Brightness>Autolock:

Keep the iPhone display on longer - Apple Support

Without additional information on exactly what's happening on your phone, it's hard to be more specific.

Writing an effective Apple Support Commun… - Apple Community

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Answer 2

Oct 25, 2022 6:42 AM in response to Fez-Ferrari

Apple can run many diagnostics, including for screens and batteries remotely.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

Oct 24, 2022 2:05 PM in response to Fez-Ferrari

The Genius Bar can run diagnostics on the battery. They can tell you if there is no issue with the battery. If there are no issues with the battery, the battery is not the cause of your issue. The fact that they said they don't know the cause doesn't mean they don't know what things are not the cause. It sounds as if hardware diagnostics didn't indicate anything was wrong with your phone.

Were you able to demonstrate the issue to the folks at the Genius Bar?

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Answer 4

Oct 24, 2022 6:58 AM in response to Fez-Ferrari

Delete all the apps and add them back. Note that, if you have alarms set close together and you hit snooze, you may find that apps due to go off during that snooze period will not fire.

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Answer 5

Oct 25, 2022 6:55 AM in response to Fez-Ferrari

No, it's a link that tells you how to contact Apple Technical Support. They are the ones who run the diagnostics.

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Answer 6

Fez-Ferrari Author

Level 1

4 points

Oct 24, 2022 10:04 AM in response to IdrisSeabright

My alarms are set for 39 minutes apart and there is no option for snoozing, but thank you for the advice. Do you have any advice for why my screen dims or blacks out randomly? Online it said that it was a manufacturer error (battery issue) and that apple should replace my phone, but I highly doubt they will.

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Answer 7

Oct 24, 2022 10:38 AM in response to Fez-Ferrari

I realized that I made an error in my earlier post. I meant "delete all the alarms", not apps.

You had at least two pairs of alarms that were five minutes apart in the screenshot above. None of them are set for 39 minutes apart.

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Answer 8

Fez-Ferrari Author

Level 1

4 points

Oct 24, 2022 11:41 AM in response to IdrisSeabright

I meant they’re all 30 minutes apart, not 39 and I have changed them since the above photo—if you must know. Regardless, I don’t use the snooze option, so it really shouldn’t matter. Further, I shouldn’t have to endure any of this if I’m spending $1,000 plus dollars on an iPhone. Please do not respond unless you have any explanation as to why my iPhone screen randomly dims and blackouts out. Otherwise, your response(s) are unnecessary to me and others with the same issue. Thanks.

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Answer 9

Fez-Ferrari Author

Level 1

4 points

Oct 24, 2022 1:29 PM in response to IdrisSeabright

I have checked all my settings and adjusted things a few separate times since I’ve gotten this iPhone (iPhone 12 Pro Max in 2021). It happens to a few of my friends iPhones as well and nothing they do changes it either. They have been into the apple store and the Genius Bar hasn’t had an explanation. I wanted to know if it was a battery issue, a manufacturer error or something else. I figured this would be my last stop before switching smartphones because it seems apple has died along with Steve Jobs. Your condescending attitude doesn’t help, so please leave it out of the conversation, thank you.

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Answer 10

Fez-Ferrari Author

Level 1

4 points

Oct 24, 2022 1:53 PM in response to IdrisSeabright

They did not say if it was a battery issue or not, they said they did not know. If you read my response correctly I told you that the Genius Bar hasn’t had an explanation for what the issue is—meaning they recognized that there was an issue, but did not know what would be causing it.

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Answer 11

Fez-Ferrari Author

Level 1

4 points

Oct 24, 2022 3:00 PM in response to IdrisSeabright

My friends brought their phones into the Genius Bar and they couldn’t demonstrate the issue as it happened randomly. I do not live near an apple store anymore and was unsure of how I am suppose to deal with issues with my iPhone. It’s a hard thing to demonstrate because everyday it’s random.

Have you ever lowered the brightness on your screen all the way down—my screen appears that dim even though my brightness bar is all the way up, at full brightness.

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Answer 12

Oct 24, 2022 1:48 PM in response to Fez-Ferrari

If the folks at the Genius Bar told you it's not a battery problem then it's not. Without additional details, though, it's hard to speculate on what you may be seeing.

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Answer 13

Fez-Ferrari Author

Level 1

4 points

Oct 25, 2022 6:47 AM in response to IdrisSeabright

Through that link it doesn’t say apple can run diagnostics on my phone remotely.

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iPhone Alarms and Screen.

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