please im having problems with my phone to turn it on in the update

Hey there sahivel,

Thanks for reaching out to the Apple Support Communities. Just to confirm, are you seeing the Restore screen as shown in the 'Related Article', If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support that was shared on this thread?

If so, what happens when you attempt to restore your iPhone using a computer? For example, are you getting any particular error codes or alerts? If so, take a look at the resource below that can help with troubleshooting the issue further.

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

1. Update your Mac or PC

Update your Mac. Or if you have a PC, get updates from Microsoft. If you're using iTunes, make sure that you have the latest version of iTunes.

2. Plug your device directly into your computer

Plug your iPhone, iPad, or iPod directly into your computer's USB port (not into an attached keyboard or USB hub). Make sure that the cable is in good condition.

Make sure that your device is unlocked. If prompted, trust your device.

If you still see an error alert, try a different Apple USB cable or switch to a different USB port on your computer.

3. Restart your computer and your device

Turn off your computer, then turn it on again. Next, restart your device.

Learn how to restart your iPhone, restart your iPad, or restart your iPod touch.

4. Check your computer’s security software

You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes.

5. Use a different computer

Update or restore your device on another computer that uses a different network.

If seeing a particular error number, take a look at this additional resource for more troubleshooting steps: iOS update and restore errors - Apple Support

Let us know if that's able to help.

Have a great day!