IOS 16 Voicemail

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Level 1

4 points

IOS 16 Voicemail

Just upgraded to iPhone 14 and switched to T-Mobile and ever voice message also generates a text message...can't figure out how to stop it

iPhone 14

Posted on Oct 25, 2022 10:00 AM

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Answer 1

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edclange

Level 5

4,962 points

Oct 25, 2022 10:11 AM in response to ReRePeter

Voice mail is entirely handled by your carrier. They most likely have a text notification or transcription service that is on by default. You'll need to contact T-Mobile to change it.

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Answer 2

ReRePeter Author

Level 1

4 points

Oct 26, 2022 10:03 AM in response to ReRePeter

Ok, thanks to all who responded, for what it's worth, just went to T-Mobile store & the rep told me that Apple does use it's own voice mail system, he checked my phone, went on line and said that once you set up VTT (voice to text) it can't be changed.

also fwiw, on some help stream somewhere there was a work around posted......set your phone to English language only and have the voice mail conversion translate to a foreign language....sounds like a solution that's worse than the problem

I'm giving up....will just delete the texts

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Answer 3

Oct 25, 2022 2:33 PM in response to ReRePeter

If you go under your account, plans and usage you will see an entry called “Voicemail to text”.

It is an included feature of your T-mobile plan.

Nothing to do with Apple.

I don’t know how to turn it off either.

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Answer 4

Oct 25, 2022 12:50 PM in response to ReRePeter

iPhones DO use the carrier’s voicemail. You need to find someone at T-Mobile who knows how their system works.

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Answer 5

edclange

Level 5

4,962 points

Oct 25, 2022 2:26 PM in response to ReRePeter

The person who told you that is completely wrong. First level support personnel are rated by how quickly they can get you to say Yes to "did I resolve your issue?" and get you off the phone.

Escalate to someone who knows what they are talking about.

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Answer 6

ReRePeter Author

Level 1

4 points

Oct 25, 2022 12:49 PM in response to edclange

Thanks.....T-Mobile says that IOS 16 doesn't use their voice mail system & I should take it up with Apple>>>>>

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IOS 16 Voicemail

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