Bluetooth hangs when connecting to block rocker

It says it is connected but the rainbow circle keeps spinning and I can't get out without doing a hard restart. It looks like it is waiting for a response from my external speaker. The block rocker is a fairly old device.

Windows, Windows 10

Posted on Oct 25, 2022 11:32 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2022 2:44 PM

Hi PattiWagen,


Are you having trouble connecting your Bluetooth speaker to your Mac? If you haven't done so yet, restart both devices. Although simple, this step can help correct some unexpected issues. Then, make sure you're following these steps to pair the speaker with your Mac: Connect a Bluetooth device with your Mac

1. Make sure the device is turned on.
2. On your Mac, choose Apple menu > System Preferences, then click Bluetooth. Your Mac is now discoverable.
3. Select the device in the list, then click Connect.
If asked, click Accept.

If the issue persists, see if you can pair your Mac with a different Bluetooth capable device. If pairing is successful, this means there may be an issue with the speaker itself. In that case, the best step would be to reach out to ION for support.


Best regards.

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1 reply
Question marked as Top-ranking reply

Oct 27, 2022 2:44 PM in response to PattiWagen

Hi PattiWagen,


Are you having trouble connecting your Bluetooth speaker to your Mac? If you haven't done so yet, restart both devices. Although simple, this step can help correct some unexpected issues. Then, make sure you're following these steps to pair the speaker with your Mac: Connect a Bluetooth device with your Mac

1. Make sure the device is turned on.
2. On your Mac, choose Apple menu > System Preferences, then click Bluetooth. Your Mac is now discoverable.
3. Select the device in the list, then click Connect.
If asked, click Accept.

If the issue persists, see if you can pair your Mac with a different Bluetooth capable device. If pairing is successful, this means there may be an issue with the speaker itself. In that case, the best step would be to reach out to ION for support.


Best regards.

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Bluetooth hangs when connecting to block rocker

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